Frequently Asked Questions

Please read our FAQ before sending us a message.

Visit our website , add to cart all the products you want to purchase, click on proceed to checkout, then fill in your details and proceed to complete. You can pay via Cash on Delivery (COD) or through banking channels.

We usually give ample time to the customer if that’s the case. Either you can wait until we source the stock or we can refund the money to you and inform you once it is back in stock.

We adhere to the best possible packing methods. But in case your package is obviously tampered with or there has been severe transit damage, reach out to us immediately and we will address the same.

Yes, you will receive an invoice for your order. Once your purchase is completed, an invoice will be generated and sent to the email address associated with your account. This document will detail the items you’ve ordered, their prices, any applicable taxes, and the total amount charged. If you have any questions or need further assistance with your invoice, feel free to reach out to our customer support team.

Send us an email

Call: 923 1271 67 649



If you are not completely happy with your online purchase you can return it to us, within 4 days of receipt. Follow these steps to return your online purchase:

How do I return?

Contact us at to notify us that you would like to return your purchase. Please include your order number and the product code of the product you would like to return. Your order number can be found in the Order Confirmation email or the Dispatch confirmation email. If you are a registered customer, it can also be found in your email.

What items are Exchangeable?

If the product is damaged at the time of delivery. We will ask you for images and we will then refund the value of the damaged product to your original method of payment or send you an exact replacement product. We cannot send you a different product as a replacement. Please contact our Customer Service team at and they will be happy to help you with all the instructions you need.

What items are Returnable?

If you no longer want an unopened/unused product and tell the reason of your return (within 3-4 working days of receipt), we will refund the value of the returned product to your original method of payment (returns postage to be paid by the customer) Please contact our Service team at and they will be happy to help you with all the instructions you need.

Are there any charges for return?

There are no charges for returns.
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.

How soon I will get my refund?

We will email you to let you know when your refund or your replacement order has been processed. It may take up to 7 working days for the refund to show in your account.If you experience any difficulties with the online returns process please Email